For critical issues
Service level agreement
Round-the-clock coverage
Client rating
Our Support Services
Comprehensive IT support to keep your business running smoothly
24/7 technical assistance for your team and customers
- Multi-channel support (phone, email, chat)
- Ticketing system management
- Remote troubleshooting
- Software installation & updates
- Password resets & account access
- User training & guidance
Keep your infrastructure running smoothly
- Server monitoring & maintenance
- Network configuration
- Firewall management
- VPN setup & support
- Load balancing
- Performance optimization
Protect your systems from threats 24/7
- Real-time security monitoring
- Malware & virus protection
- Intrusion detection
- Security patch management
- Vulnerability assessments
- Incident response
Ensure your data is always protected and recoverable
- Automated daily backups
- Disaster recovery planning
- Data restoration services
- Redundancy setup
- Business continuity planning
- Recovery time optimization
Expert help with cloud platforms and migrations
- AWS, Azure, GCP support
- Cloud migration assistance
- Cloud optimization
- Cost management
- Multi-cloud strategies
- Hybrid cloud setup
End-user device management and troubleshooting
- Windows, Mac, Linux support
- Mobile device management
- Hardware troubleshooting
- Software licensing
- Peripheral setup
- Remote desktop support
Why Choose Our Support
Experience the difference of enterprise-grade support
Fast Response Times
Get help when you need it with our rapid response guarantee
Proactive Monitoring
We identify and fix issues before they impact your business
Expert Technicians
Certified professionals with 10+ years of experience
Security First
Enterprise-grade security practices to protect your data
Support Plans
Choose the right level of support for your business
Common Issues We Solve
From everyday problems to complex challenges, we've got you covered
System Downtime
Quick diagnosis and resolution of outages
Security Breaches
Immediate response to security incidents
Network Issues
Troubleshoot connectivity and performance
Data Loss
Recovery from backups and restoration
Device Problems
Hardware and software troubleshooting
Cloud Migration
Seamless transition to cloud platforms
Client Testimonials
"Lupleg's support team is incredible. They've reduced our downtime by 90% and our staff productivity has never been higher. Worth every penny."
"24/7 support gives us peace of mind. Whether it's 3 PM or 3 AM, their team responds immediately and resolves issues quickly. Highly recommend!"
Frequently Asked Questions
What's your average response time?
For critical issues, we respond within 15 minutes. Standard issues receive a response within 4 hours for Professional plans and 24 hours for Basic plans.
Do you provide on-site support?
Yes, on-site support is available for Enterprise plan clients and can be added to other plans for an additional fee. We serve businesses within a 50-mile radius.
What happens if I exceed my support hours?
We offer flexible support. If you need additional hours, they're billed at our standard hourly rate or you can upgrade to a higher tier plan at any time.
Can you support Mac and Linux systems?
Absolutely! Our team is experienced with Windows, macOS, Linux, and all major operating systems. We support heterogeneous environments.
What's included in proactive monitoring?
We monitor server health, network performance, security threats, disk space, backup success, and application performance. You'll receive weekly reports and immediate alerts for critical issues.