Essential
Email support for small teams.
K 5,391
/ per month≈ $299 USD
- Business-hours coverage
- 24-hour response SLA
- Remote troubleshooting
- Monthly health check
Operations
Technical support
Operational support for the systems your business runs on—measured response times, clear communication, and work you can audit.
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<4h
Typical response
24/7
Critical option
99.9%
Uptime targets
SLA
Backed options
Support coverage
From help desk to infrastructure and security.
Help desk
First-line support for your team and users.
- Ticket management
- Remote troubleshooting
- Account & access issues
- User guidance
Infrastructure
Servers, networks, and cloud environments.
- Monitoring & alerts
- Patch management
- Capacity planning
- Incident response
Security operations
Protect systems and respond to threats.
- Vulnerability management
- Security patching
- Access reviews
- Incident handling
Backup & recovery
Data protection and business continuity.
- Backup automation
- Recovery testing
- DR planning
- RTO/RPO alignment
Cloud support
Expert help across major cloud platforms.
- AWS & cloud ops
- Cost monitoring
- Migration support
- Hybrid setups
End-user devices
Desktops, laptops, and mobile fleet support.
- Device provisioning
- Software licensing
- Hardware triage
- MDM support
Support workflow
Predictable handling from ticket to resolution.
1
Report
ImmediateIssue logged via your preferred channel with clear severity.
2
Triage
< 1 hourClassified, assigned, and acknowledged within SLA.
3
Resolve
Per SLADiagnosis, fix, and verification with documented steps.
4
Review
Post-incidentRoot-cause notes and prevention where appropriate.
Starting points
Indicative packages in your currency—we tailor every proposal to your needs.
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Business
Priority support for growing organisations.
K 14,406
/ per month≈ $799 USD
- Extended hours
- 4-hour response SLA
- Infrastructure monitoring
- Dedicated channel
Enterprise
24/7 coverage with custom SLAs.
Custom
/ per month- 24/7 critical response
- Dedicated engineer
- Quarterly reviews
- On-site option
Other services
ICT · Core
Consultancy & IT facilities
Strategy, architecture, and dependable operation of the systems your organisation relies on.
Engineering
Software development
Purpose-built web and mobile software with engineering discipline and clear ownership.
People
Mentorship
Practitioner-led guidance for engineering teams and professionals.
Growth
SEO & digital marketing
Measured discovery and demand—technical SEO, content, and analytics.
Ready to start with technical support?
Tell us about your project—we typically respond within one business day.
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