Terms of Service

By accessing or using Lupleg Studios's website, services, or offerings, you agree to these Terms of Service and applicable laws. If you do not agree, do not use our services.

These terms apply to all users, including clients, visitors, and other individuals or entities who access or use our services.

Technology services

We provide software development, ICT consultancy, technical support, mentorship, and digital marketing. Scope, timelines, and deliverables are defined in separate agreements.

Service modifications

We may modify, suspend, or discontinue any service at any time. We are not liable for modification, suspension, or discontinuation of services.

Registration

You must provide accurate, current, and complete information. You are responsible for safeguarding your credentials and all activity under your account.

Prohibited activities

You agree not to use our services for illegal purposes, violate applicable laws, infringe intellectual property, upload malicious code, attempt unauthorized access, interfere with other users, or share confidential materials without permission.

Termination

We may suspend or terminate accounts for violations, fraudulent activity, or other reasons we deem appropriate. You may terminate your account by contacting us.

Pricing

Prices are quoted in USD unless otherwise specified in writing. You are responsible for applicable taxes, duties, or fees. See our Pricing page for engagement models.

Payment terms

Payment is due according to terms specified at purchase or in your project agreement. Development and consulting work is typically billed in milestones unless agreed otherwise.

Refunds

Refund terms for development and consulting engagements are outlined in individual contracts. Completed work is generally non-refundable unless agreed in writing.

Our content

Website content—including text, graphics, logos, and code examples—is owned by Lupleg Studios or licensors and protected by applicable intellectual property laws.

Client work

For development projects, intellectual property rights transfer to the client upon full payment unless otherwise specified. We may showcase completed work in our portfolio unless agreed otherwise.

Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure operation.

Business outcomes depend on many factors including requirements, timelines, and client participation. We do not guarantee specific commercial results unless explicitly stated in a signed agreement.

To the maximum extent permitted by law, Lupleg Studios is not liable for indirect, incidental, special, consequential, or punitive damages. Total liability is limited to the amount paid for the specific service giving rise to the claim.

These terms are governed by the laws of Zambia, without regard to conflict-of-law principles.

If you have a dispute, contact us first at our support email so we can attempt informal resolution in good faith.

If informal resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts of Zambia, unless otherwise required by mandatory law.

You agree to indemnify and hold harmless Lupleg Studios and its officers, employees, and agents from claims, damages, losses, and expenses arising from your use of services, violation of these terms, violation of others' rights, or content you submit.

Changes

We may modify these terms at any time. Material changes will be communicated via email or website notice where appropriate.

Entire agreement

These terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement regarding use of our services.

Force majeure

We are not liable for failure or delay due to circumstances beyond reasonable control, including natural disasters, war, pandemics, or government actions.